Nine Lives Bakery LLC Contract and Policies
Payment due.
You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us! I accept cash or payment through Square invoicing which will be sent to your email.
No show = no cookies.
These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart – we’ll donate to a family in need. Need to reschedule your order? Please reach out 48 hours prior to your pickup time.
Refunds.
I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed and ingredients have already been purchased. But the good news – you get the cookies!
Delivery Clause.
All orders are pick-up only. Delivery can be an option if you live within Bloomington-Normal with an additional fee of $5! I love a good drive (bonus if that drive is past a Starbucks).
Pickup Dates and Times.
Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! Feel free to reach out if you need to change your pickup time and I can be flexible.
Change Cutoff.
Decisions are tough! But we’re here to help. Order changes can be made up until 2 weeks prior to the pickup date. After that, all change requests will be under consideration.
Inspiration.
Thanks tons for bringing those inspo pictures! They’re just that – inspiring. But your cookies may not be perfect replicas – we’ll try to keep it close. I will offer a digital mockup of your cookie design with your approval so that you are happy with the product you are receiving. The digital mock up design will serve as a close guide for me to go off of.
Covid Care.
We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you can stay home and rest or arrange a porch pickup/dropoff. You can rest assured that I take proper hygiene precautions as I prepare your order. Each cookie will be individually bagged and heat sealed once finished to ensure they are kept safe.
Price Adjustments.
All prices are subject to change. Prices are often dictated by ingredient costs. I’m always trying to provide the best tasting cookies to my clients. This also means I can’t honor old pricing (because the local grocery store won’t honor their old egg prices – darn it).
Product Photography.
Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me. I can send you any photographs I take so you can keep them for your personal use.
Copycats.
Copyrighted images (think Mickey Mouse and Bluey) are protected, and I won’t be able to replicate them baked goods (who wants cookie controversy, right?). We can make a similar color palette though – so let’s talk!
Pictures are worth a thousand words.
But they’re not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also – cookies in photos may not be true to size! (which is a bummer, I’d frankly love to eat an 8.5×11 in cookie). Each cookie I bake is between 3-4 inches, which is a moderate size and perfect for a serving.
Eenie Meenie Order Minimums.
(that didn’t rhyme – I’m a baker not a poet). I require a minimum order of 2 dozen! Need fewer? I may consider a smaller order request so it won’t hurt to ask.
It’s All Yours Now.
Once you pickup your order (thanks again, by the way), what happens to your cookies is all on you! Keep ’em safe, keep ’em cool, and keep ’em away from the cookie monsters.
Ship Shape!
As much as I’d love to hand deliver each and every batch – unfortunately, I often need the help of USPS. I do my best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also – while I ship Priority, I can’t guarantee that “rain sleet snow or hail” won’t delay your order. Refunds can’t be offered – but know that they’re on their way. Once tracking information is provided, claims for lost orders can be placed with USPS. Legally I am only able to ship within the state of IL at this time.
No Ghosts (I’m easily spooked).
To get your order juuust right, I’ll need you to reply to my messages within 1 business day – otherwise, I may just have to wing it (I’m good at wiggin’ it – just ask my eyeliner). Questions for me? Please give me about 8 business hours to reply – I’m usually covered in dough.
Achoo! Allergies?
Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for ya!
Cottage Food Laws.
This has been made in a home kitchen not inspected by a health department. Our kitchen is not nut free, egg free, dairy free, or gluten free. I am a registered cottage food operation through McLean county (registration number 2023-19) and have a food managers certification. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
In Sickness and in Health.
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit, hopefully far reaching.
Pay means Yay.
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome. Payment plans may be available upon special request.